Common questions & fixes

Answers to the questions we hear most — signing in, passwords, locked menus, payments and SMS.

For:Owner & adminTeacherAccountantOffice & admissionsParentStudentResellerPlatform admin

On this page

Signing in & passwords
I can't see a menu or button
Payments
Phone & browser

Signing in & passwords

I forgot my password.

On the sign-in page press Forgot password? and enter your email. Use the link in the email to set a new one. No email? Check your spam folder.

It says my account is temporarily locked.

After several wrong passwords the account locks for a while, for safety. Try again in 15 minutes, or reset your password.

It says my institute is waiting for approval.

The BoorNoo team reviews new institutes — usually within a working day. You'll get an email once it's approved.

My invitation link doesn't work.

It may have expired or already been used. Ask whoever invited you to send it again.

I belong to two institutes — how do I switch?

Tap the institute name in the top bar and pick the other one.

I can't see a menu or button

Some menus aren't there for me.

You see what your allows — a teacher doesn't see fees, for example. Ask an admin for the if you need it.

Why is there a lock beside a menu?

Two kinds: your doesn't include it (upgrading opens it), or some setup comes first (an academic year, say). Open the page — it tells you what to do.

I can see everything but can't change anything.

When the institute's subscription ends, BoorNoo goes read-only. Ask the owner to renew under Settings → Subscription.

Payments

Money left my account but the fee isn't marked paid.

Wait a few minutes and reopen the page — confirmation from bKash/the bank can take a moment. Still not there? Give the institute's accounts office the transaction number; they can re-check it from the Payments page.

Where's my receipt?

The receipt link comes by SMS/email after paying, and sits beside each payment on the fees page. Anyone can verify it by scanning its QR code.

Phone & browser

Which browsers work?

Recent Chrome, Edge, Firefox and Safari — on computers and phones.

Do I need an app from the store?

No. You can — see Using it on your phone.

What if the internet drops?

BoorNoo needs the internet. When you're back online, reopen the page — anything already saved is kept.

Still stuck? Ask your institute's admin, or the BoorNoo team.